Character and Competance

"Once you become aware that both character and competence are vital to trust, you can see how the combination of these two dimensions is reflected in the approach of effective leaders and observers everywhere. People might use different words to express the idea, but if you reduce the words to their essence, what emerges is a balancing of character and competence." Page 31.

Character: Integrity and Intent

Competance: Capabilities and Results


Scripture

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Credibility Core #1 - Integrity

Defining Integrity - Congruent + Humility + Courage

Congruent: walk-the-talk, acting in harmony with deepest values.

Humility: a humble person is more concerned about what is right than about being right, about acting on good ideas than having the ideas, about embracing new truth than defending outdated position, about building the team than exalting self, about recognizing contribution than being recognized for making it.

Courage: having the courage to do the right thing - even when it's hard.


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Credibility Core #2 - Intent

What is Intent? - Motive + Agenda + Behavior

Motive: your reason for doing something. It's the "why" that motivates the "what."

Agenda: it grows out of motive. It is what you intend to do or promotive because of your motive.

Behavior: it is the manifestation of motive and agenda.

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Credibility Core #3 - Capabilities

T. A. S. K. S

Talents: our natural gifts and strengths

Attitude: our paradigms - our ways of seeing, as well as our ways of being

Skills: our proficiencies, the things we can do well.

Knowledge: our learning, insight, understanding, and awareness

Style: our unique approach and personality

Evaluation and Correction. To maintain capabilities, one must engage in the discipline of robust evaluation and correction.
Scripture

Test everything; hold fast to what is good. Flee from what is evil. 1 Thessalonians 5: 20,21

Positive Profile - Joshua 11: 16-23. Joshua got the job done (MSB, 257)

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Credibility Core #4: Results

Question to ask: What is your track record?

Results Matter!

They matter to your credibility. They matter to your ability to establish and maintain trust with others.

In considering results, you always need to ask two critical questions: What results am I getting? and How am I getting those results? Most people only ask the what. They have no idea that the answer to the how may be doing them in.

Note: Covey gives 2 1/2 pages of "Defining Results" in the book that warrants reading and understanding what he is writing (pages 115 -118).

Scripture

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Behavior #1: Talk Straight

What Talking Straight is -
  • Telling the truth and leaving the right impression
  • Being honest
  • Let people know where you stand
  • Not manipulating people or distorting facts
  • Not spinning the truth
  • Not leaving false impressions

The "Counterfeit" to Talking Straight is  -
  • Beating around the bush
  • Spinning the truth
  • Being technical and leaving a false impression
  • Double-talking
  • Withholding information
Scripture
  • Colossians 4:6: Let your speech always be gracious, seasoned with salt, so that you may know how you should answer everyone.
  • Proverbs 18:21: Death and life are in the power of the tongue
  • Proverbs 12:22: "The Lord detests lying lips, but he delights in people who are trustworthy."
  • Ephesians 4:25: "Therefore each of you must put off falsehood and speak truthfully to your neighbor, for we are all members of one body."

Here are a few notable examples:

1. Jesus Christ

  • Honesty and Clarity: Jesus was known for speaking the truth, even when it was difficult or unpopular. He addressed issues directly and often challenged the religious leaders of His time with straightforward messages.
  • Example: In the Gospel of Matthew, Jesus confronts the hypocrisy of the Pharisees, calling them "whitewashed tombs" (Matthew 23:27). He didn’t shy away from speaking the truth about their behavior and the need for genuine righteousness.

2. Nathan the Prophet

  • Courage and Directness: Nathan demonstrated "talking straight" when he confronted King David about his sin with Bathsheba.
  • Example: In 2 Samuel 12, Nathan tells David a parable about a rich man who takes a poor man's only lamb. When David reacts with anger, Nathan directly tells him, "You are the man!" (2 Samuel 12:7), revealing David's sin and calling him to repentance.

3. John the Baptist

  • Boldness and Integrity: John the Baptist was known for his bold and direct preaching, calling people to repentance and challenging the moral failings of both the general populace and the leaders.
  • Example: In Luke 3:7-14, John addresses the crowds, calling them a "brood of vipers" and urging them to produce fruit in keeping with repentance. He also rebukes Herod Antipas for his unlawful marriage (Luke 3:19-20).

4. Paul the Apostle

  • Sincerity and Directness: Paul was straightforward in his letters to the early churches, addressing issues head-on and providing clear guidance and correction.
  • Example: In his letter to the Galatians, Paul confronts Peter publicly for his hypocrisy regarding Gentile believers (Galatians 2:11-14). Paul’s direct approach aimed at maintaining the integrity of the Gospel message.

5. Moses

  • Leadership and Transparency: Moses demonstrated honesty and direct communication as he led the Israelites out of Egypt and through the wilderness.
  • Example: When Moses received the Ten Commandments, he communicated them clearly to the people and held them accountable to God's standards (Exodus 20). He also confronted the Israelites directly when they sinned, such as the incident with the golden calf (Exodus 32).

Summary

These biblical figures exemplified "talking straight" through their honesty, clarity, courage, and integrity. They communicated openly and directly, even when the message was difficult, thereby earning trust and respect. Their examples highlight the importance of truthfulness and straightforward communication in building trust and leading effectively.




There are several Biblical instances where people did not demonstrate "talking straight" well. Here are a few notable examples:

1. Ananias and Sapphira

  • Deception and Lack of Transparency: Ananias and Sapphira sold a piece of property and kept back part of the proceeds while claiming to have donated the entire amount to the apostles.
  • Example: In Acts 5:1-11, Peter exposes their deception, and both are struck dead for lying to the Holy Spirit and the community. Their failure to talk straight and be honest had severe consequences.

2. Jacob (in his early years)

  • Deceit and Manipulation: Before his transformation, Jacob used deceit to gain his brother Esau's birthright and blessing.
  • Example: In Genesis 27, Jacob deceives his father, Isaac, by pretending to be Esau to receive the blessing meant for his brother. This act of dishonesty leads to family strife and Jacob fleeing for his life.

3. King Saul

  • Inconsistent Communication and Broken Promises: King Saul frequently failed to speak and act consistently, leading to mistrust and confusion among his people and advisors.
  • Example: In 1 Samuel 15, Saul disobeys God’s command to completely destroy the Amalekites and their possessions, yet he claims to have obeyed God fully. When confronted by Samuel, Saul initially lies and then shifts the blame onto the people.

4. Peter (before Pentecost)

  • Denial and Fear: Peter denied knowing Jesus three times out of fear despite having previously declared his unwavering loyalty.
  • Example: In Luke 22:54-62, Peter denies Jesus three times, failing to stand by his earlier commitment and speaking dishonestly to save himself from potential harm.

5. The False Prophets

  • Falsehoods and Flattery: False prophets in the Old Testament often told people what they wanted to hear rather than speaking God’s truth.
  • Example: In Jeremiah 14:13-16, false prophets are condemned for giving false assurances of peace when God had declared impending judgment. Their lack of honesty misled the people and resulted in disaster.

Summary

These examples highlight the negative consequences of failing to "talk straight" in various ways, such as deceit, inconsistency, and fear-driven dishonesty. Such behavior led to broken trust, conflict, and severe repercussions, demonstrating the importance of honesty, transparency, and integrity in communication.

Behavior #2: Demonstrate Respect

What Demonstrating Respect is -

  • Genuinely caring for others
  • Showing you care
  • Respecting the dignity of every person and every role
  • Treat everyone with respect, especially those who can't do anything for you
  • Show kindness in the littel things
  • Don't fake caring
  • Don't attempt to be efficient with people

What Demonstrating Respect is not -

  • Faking respect or concern
  • Not showing respect or concern
  • Showing respect or concern to some but not everyone

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Behavior #3: Create Transparency

What Creating Transparency is -
  • Tell the truth in a way people can verify
  • Get real and genuine
  • be open and authentic
  • err on the side of disclosure
  • Operate on the premise of "What you see is what you get"
  • Don't have hidden agendas
  • Don't hide information

What Creating Transparency is not -

  • Hiding, covering, or being obscure
  • Failing to disclose
  • Pretending
  • Making things appear different than they really are

Behavior #4: Right Wrongs

Behavior #5: Show Loyalty

Behavior #6: Deliver Results

Behavior #7: Get Better

Scripture
  • Romans 12:2 Do not be conformed to this present world, but be transformed by the renewing of your mind, so that you may test and approve what is the will of God – what is good and well-pleasing and perfect.
  • Colossians 1:10 so that you may live worthily of the Lord and please him in all respects – bearing fruit in every good deed, growing in the knowledge of God,

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Behavior #8: Confront Reality

Scripture
  • James 1:2-4 My brothers and sisters, consider it nothing but joy when you fall into all sorts of trials, because you know that the testing of your faith produces endurance. And let endurance have its perfect effect, so that you will be perfect and complete, not deficient in anything.


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Behavior #9: Clarify Expectations

Scripture

  • Colossians 1:28-29 We proclaim him by instructing and teaching all people with all wisdom so that we may present every person mature in Christ. 1:29 Toward this goal I also labor, struggling according to his power that powerfully works in me.

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Behavior #10: Practice Accountability

Behavior #11: Listen First

Scripture

“…let every man be swift to hear, slow to speak, slow to wrath” 
James 1:19

What Listen First is
  • Listen  before  you  speak.  
  • Understand.  
  • Diagnose.  
  • Listen  with  your  ears  –  and your eyes  and  heart.  
  • Find  out  what  the  most  important  behaviors  are  to  the people   you’re  working  with.  
  • Don’t assume you  know  what  matters  most  to others.  
  • Don’t   presume  you  have  all  the  answers  –  or  all  the  questions.      
What Listen First is not –  
  • To  speak  first  and  listen  last,  or  
  • Not  to  listen  at  all    
What can seem like Listening First, but is just a counterfeit -
  • Listening  without  understanding 
  • Pretending  to  listen
  • Spending   “listening”  time  formulating  your  reply
  • Focusing  only  on  getting  out  your   agenda.  

Behavior #12: Keep Commitments

Behavior #13: Extend Trust